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GM Part Returns


    Please Send All Returns To:

    Returns - GM Parts

    7901 Lomas Blvd NE

    Albuquerque, NM 87110


    Return Guide

    • Please ensure that a VIN number is included with your order.
    • You have researched your replacement parts for accuracy. This includes any upgrades or enhancements from original equipment.
    • If there are any questions please email parts@gmpartsdirect.co with your VIN number.
    • You have 30 days from the receipt of your order to return accepted items.
    • All returns are shipped at the buyer’s expense.
    • Please include a copy of your receipt.
    • All returns are subject to a restocking fee of 15%. (35% If the VIN is not provided)
    • Shipping is non - refundable
    • No returns on Electrical items.
    • No returns on orders missing the VIN number
    • Retain your return's tracking number.
    • No returns on parts purchased to upgrade or deviate from the original equipment.


    Accepted Returns

    ·        Received at our location within 30 days from the original receipt.

    o   Example – You receive your order 2-1-2018 we must receive any valid returns by 3-01-2018

    ·        Original undamaged packaging.

    ·        New original, unused, uninstalled parts.

    ·        All hardware is included with the return.


     Unacceptable Returns

    ·        Received beyond 30 days of your original receipt.

    ·        Damaged, torn, or missing manufacturer labels.

    ·        Packages damaged by applying incorrect tape or excessive tape.

    ·        Packages with writing directly on the box.

    ·        Parts installed or mounted.

    ·        Any electrical item.

    ·        Any order that does not have a VIN number.

    ·       No returns on parts purchased to upgrade or deviate from the original equipment.


    Cores

    ·        Are returned at the buyer’s expense

    ·        Must be in the original packaging with labels

    ·        Missing  part components will void any core credit

    ·        All standard return policies apply to cores