Ridiculous Reviews GM Parts Direct

Here are some of our Google reviews that we cannot respond to. So we are taking this opportunity to reply to some of the ridiculous reviews.

If you are going to write a review include your order number in the review.

We ship what was ordered

We answer all emails and messages. We ship what is ordered. Put your order number in the review and we will contact you

Look for emails from GMPartsDirect.CO

Here is a great example of not reading emails along with bad assumptions and misguided conclusions.

We will send emails with important information regarding your order. READ YOUR EMAIL.

If we do not receive a response within 7-14 days we will cancel the order and refund the order in full.

When you receive a credit on your credit card that might tell you something is up with your order.

"This is exactly what we do ..arbitrarily cancel orders." READ YOUR EMAILS - We review this customer at  

Include a VIN and we can verify you are ordering the wrong parts.

We can't operate under the "Send me what I need not what I'm asking for principal" 

Let's distinguish between "I got sent the wrong ones" and "I Ordered The Wrong Ones".  Do you know which statement says I am taking responsibility for my actions? We ship what is ordered.

We ask for a VIN number so that we can verify the parts YOU ordered are correct for your vehicle. If you do not include a VIN,  there are fees when  "YOU ORDER THE WRONG PART" Take some responsibility.

A VIN number would resolve many of these order issues. We do not ship wrong parts we ship what you are asking for 

Again, "Send Me What I NEED NOT WHAT I'M Asking for"

email works much better parts@gmpartsdirect.co or another great idea would be to reply to the many email order confirmations that are sent out.

If you are not sure of what you are ordering email us at parts@gmpartsdirect.co. We have a working number (505) 348-1143

Again, include your order number we want these resolved.


Looking up car parts online is a no brainer. It's easy... if you know what you're looking for.